Measuring Service Quality, Customer Satisfaction, Image and Loyalty (QSIL Reports)
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On question, what hotel sales, many would say the room, lodging, possibly even food and drink. We will say that the hotel sales unforgettable experience and memories! Just so in countries with the most developed hotel industry there is a need to investigate whether some services that hotel provides a valuable remembrance. Quality of service, satisfaction and customer loyalty, as well as the image of the hotel can be measured. The only question is: How? |
Client monitor enables you on the basis of adequate and tested model to measure the quality of service you provide to your guests and get answers to the following questions:
The answers to these and many other questions will allow you to discover what guests expect, want and think about the services that your hotel provides. |