Measuring Service Quality, Customer Satisfaction, Image and Loyalty (QSIL Reports)


On question, what hotel sales, many would say the room, lodging, possibly even food and drink. We will say that the hotel sales unforgettable experience and memories!

Just so in countries with the most developed hotel industry there is a need to investigate whether some services that hotel provides a valuable remembrance. Quality of service, satisfaction and customer loyalty, as well as the image of the hotel can be measured. The only question is: How?


Client monitor enables you on the basis of adequate and tested model to measure the quality of service you provide to your guests and get answers to the following questions:

  • Whether our guests can easily book?
  • Whether our guests waiting long when checking in/out?
  • Are the staff friendly?
  • Whether the guest got what he expected?
  • Whether our guests are satisfied with the cleanliness of equipment and rooms?
  • What is the quality of our food?
  • What is the quality of our additional facilities (meeting room, swimming pool, spa)?
  • Are we quickly solve customer complaint?
  • Whether the guest was satisfied with the hotel?
  • Would they come back again?
  • Does the price of our services appropriate to their quality?
  • What we do better/ worse with regard to our competitors?
  • Which components of services are the most important for our guests?
  • How can we improve our services?

The answers to these and many other questions will allow you to discover what guests expect, want and think about the services that your hotel provides.
The goal of every successful hotel is to send off satisfied customers, in order to their stay become worth of memories.