Who we are?


Client monitor is a specialised company for researching hotel and tourism market. Our goal is to measure the quality of service you provide, experience, satisfaction and loyalty of your guests, as well as the image that you have in the market, which is a prerequisite for successful and profitable business in today's global hotel industry.

Using modern software client monitor enables hotel companies to "hear the voice of their guests", no matter who they are, where they come from or where they are. Listening the voice of guests, will allow you to create services that will satisfy or delight guests and make their stay in your hotel becomes more than a "head in bed" and clean rooms. The stay at the hotel will become unforgettable experience.

Using modern business models to explore the hotel market, we enable you to get the right information at the right time, as well as identifying problems when they occur, which will help to timely respond and remove any dissatisfaction of your guests. Guided by the business motto of "think smart" client monitor provides the following services:

  • Measuring Service Quality, Customer Satisfaction and Loyalty (QSIL Reports)
  • Research the Competitive Position of the Hotel (HBA Reports)
  • Customer Relationships Management (CRM)
  • Mystery Guest
  • Measuring Employee Satisfaction
  • Staff Training Programs
  • Analysis of Online Reputation
  • Business Intelligence (BI)